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Frequently Asked Questions

Redki and Customer Care

Orders

You may check the status of your order by logging into your ‘Redki Wearable Art’ account in the MY ACCOUNT tab. You will also be able to update your personal information and shipping address in this tab.  Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly info@redki.com.au

From time to time ‘Redki’ has special offers that can be applied to your order by using a promotional (coupon) code that we provide to you.
In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Coupon Code page (found after you have entered your shipping address details) and hit the “apply” button. The value of the promotion will be applied to your order automatically. Please note only one promotional code may be used per transaction

‘Redki’ Gift Vouchers can only be used at the Redki’ Studio or through our online store www.redki.com.au
Gift Vouchers are non-returnable, non-refundable and cannot be redeemed for cash and must be used in full at time of purchase.
Please note: only one gift voucher may be used per transaction

Please note that GST is applied and tax calculations are based on the country specified in your shipping address

Once an order is submitted we are unable to change or cancel the order.
Should you have any questions about your order, please contact us directly by email info@redki.com.au or phone +61 407 214 692 between 9am-5pm EST, Monday-Saturday – Brisbane, Australia.

Returns and Exchanges, Warranty

Due to health reasons under no circumstances can earrings be returned unless faulty, then we have the option of repair.

If you wish to return a faulty or damaged Product, Redki has the right to repair the product; should it not be able to be repaired we will gladly exchange the piece in accordance with the following process:

That the fault happened within the 6 month warranty i.e. invoice shows date of purchase and fault happened within 6 months from the date of purchase on the invoice.
– You must notify Redki by email info@redki.com.au to obtain a “Return ID number”.
– You must provide a “proof of purchase” being the invoice.
– You must return the Product to Redki at 20 Edenderry Street, Manly West Qld 4179 after you obtain approval and a return ID number.
Redki will then repair or replace the Product.

Redki can only exchange faulty items for the same item in the same style, subject to availability. If You wish to exchange, please make Your request clear when requesting Your Return ID number. Please note that unfortunately, returns may not be made to a Redki stockist.

Refunds will only be available should an item not be repaired. Refunds can only be credited back to the credit card or via the paypal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by Redki, however, please allow up to 14 days from the day You return the Product for Your account to be credited. Exchanges are only possible if the item is available.

Refunds will only be given to Products purchased directly through Redki. Refunds and exchanges will not be given to Redki stock purchased from Redki stockists. Exchanges will only be given to Products purchased directly through Redki with proof of purchase.

All Redki Products are carefully hand constructed from the highest quality materials. Given the delicate nature of a handmade process, we offer a 6 month warranty on all Redki pieces from the date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and we will at our discretion replace or repair your damaged product.

Please contact us directly regarding any warranty claim as outlined in our ‘Returns, Refunds & Exchanges’.

You acknowledge that the products require special maintenance as outlined in our CARE instructions. Redki will not be liable for any damage caused by any failure by You to maintain the product properly. Please note that colours of the products may vary slightly from those displayed by your computer monitor, phone or ipad.

The ‘Redki’ brand are collections of quality handmade jewellery and accessories that have their own unique style inspired by the beautiful world we live in. We suggest you take the following steps to best care for your ‘Redki’ jewellery.

Care for your Jewels

Redki’ jewellery is handmade – the metal components we use are: Most earring hooks and posts are nickel free; this includes the sterling silver and 14 gold filled earring hooks. Some studs are either brass or a base metal of which is rhodium plated or hard 22ct gold plated. The metal used is clearly stated in the description of the product. When sourcing our components we always purchase nickel free, however, even though all cautions are taken, we advise that traces of nickel may be found in our jewellery.

Always keep you ‘Redki’ jewellery stored in a safe place, hang earrings on an earring stand when you are not using them or from a tall glass. Your jewellery should be the last thing that you put on and the first things to take off i.e. keep all jewellery products away from perfume, moisturiser and hairspray. Pieces may be delicate so care should be taken when wearing & storing.

Damage from careless wear/storage (including water damage) is not the responsibility of ‘Redki. To clean gently use a microfiber cloth over the crystals and beads and a jewellery cleaning cloth over the precious metal components, do NOT soak in any liquid jewellery cleaners.

All our exquisite jewellery embellishing is set by hand, therefore, each piece will vary slightly.
Please take special care of embellished pieces & refrain from getting perfume, moisturiser or hairspray on them as this will shorten the life of your jewellery and shorten the life of the plating.

We source our leathers from all over the world to find the most suitable leather for each specific product. We highly recommend you spray your new Redki leather product with a quality leather protector & continue to condition it with a leather cream.
Please do not condition or moisturise metallic leather.  Avoid getting moisture on any metal hard-wear, including the zips, embellishments & buckles, crystals, pearls, clasps. Our leather is intended to develop a vintage look with wear. Be aware that light colour leather marks easily, so extra care should be taken.

Terms of Use

Terms of Agreement for online trading between Redki (ABN 61 691 447 478) (“Redki “) and The user of this website (“You/Your”) Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.

PLACING AN ORDER AND PAYMENT
By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website.

Payment must be made at the time of submitting the Purchase Order. Payment can be made by credit card or PayPal only. Redki accepts Visa, MasterCard, and PayPal. You warrant that You are an authorised user of the credit card or PayPal account used to complete payment.

All Purchase Orders placed through this Website are subject to confirmation and acceptance by Redki. We will email you with confirmation of the receipt of Your Purchase Order. Redki may reject Your Purchase Order, and refund any payment made by You, at any time prior to dispatch.

The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card or PayPal – your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.  The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged to your credit card or PayPal account.

Redki may vary prices in the event of price changes or mistakes on this Website without prior notice to You. If Redki requests payment for increased prices, You may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven days of the announcement of the increase.

This Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilizes data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

Redki does not store or keep credit card numbers from online transactions. While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder’s authorisation, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.

Redki reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party. Redki does not permit the purchase of items for resale. Customers wishing to be a stockist of Redki products must contact Redki directly, where they will be informed of the options available to buy higher quantities. This Website is owned and operated by Redki. This Agreement supersedes all prior agreements

YOUR USE OF THE WEBSITE
You agree that You will use this Website in accordance with these terms and conditions and that You will not use this Website for any unlawful purpose.

You will not violate or attempt to violate the security of this Website. You will not hack into this Website, Redki computer systems or the computer systems of other users of this Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer.

WEBSITE AVAILABILITY
From time to time down-time, either scheduled or unscheduled, may occur. Redki will work within reason to ensure the amount of down-time is limited. Redki will not be held liable for the consequences of any down-time.

INTELLECTUAL PROPERTY
Reproduction of part or all of the contents in any form of this Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by Redki or by other parties that have licensed their material to Redki. Redki trademarks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks in not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by Redki.

All rights not expressly granted are reserved.

COPYRIGHT
All Redki designs are copyright. Redki prohibits the use of its designs or images for any purpose without prior written permission from Redki.

TERMINATION
Redki reserves the right to terminate this Agreement at any time. Redki shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement.

If the Product has not been delivered to You prior to any termination of this Agreement by Redki, Redki will refund to You any payment You have made prior to termination.

Definitions

“Agreement” means the terms and conditions that apply to the use of this Website which may be amended from time to time.
Redki ” means Redki  (ABN 61 691 447 478).
“Product/s” means the product that is specified on the Purchase Order as the product You wish to purchase pursuant to the Agreement.
“Purchase Order” means the online purchase order form to be completed by You in relation to Your purchase of the product.
“Website” means internet website with the URL www.redki.com.au and associated websites.
“Online Boutique” means the shopping cart area of www.redki.com.au
“You” means the user of the Website (and “Your” has the corresponding meaning).

Thank you for shopping at Redki. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you and how we use this information.

Personal information you provide to us while creating or updating an account and at checkout (i.e.: name, address, telephone number, email address, billing address, shipping address) is maintained in private files on our secure web server and on our internal systems. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience. Except where otherwise legally appropriate we will treat your personal details as private.

SECURE SHOPPING
Orders placed on our site are encrypted using *SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enable browser. Most browsers, version 3.x and later support SSL.

If you still have any concerns about ordering electronically, feel free to call us and place your order over the phone. Make sure to have the style and colour ready for each item you wish to order.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

*Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will NEVER ask for sensitive information via email. Terms of Agreement for online trading between Redki (ABN 61 691 447 478) (“Redki”) and The user of this website (“You/Your”) Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.

VIP email list
We offer those who sign-up for our VIP Email List advanced notice of sales, new collections, launches and other Redki news. The email addresses we collect are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to be removed from our email list you can do so by unsubscribing at the bottom of the emails sent to you.

Policy Changes
Redki  may periodically update this privacy and security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By using this website you agree to accept any changes made to this policy. The Redki privacy & security policy only addresses the use and disclosure of information we collect from you on this website.

Please contact us directly with any questions about this policy.

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