What is your Warranty policy?
All Redki ® Products are carefully hand constructed from the highest quality materials. Given the delicate nature of a handmade process, we offer a 6 month warranty on all Redki ® pieces from the date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and we will at our discretion replace or repair your damaged product.
Please contact us directly regarding any warranty claim as outlined in our ‘Returns & Exchanges’.
You acknowledge that the products require special maintenance as outlined in our CARE instructions. Redki ® will not be liable for any damage caused by any failure by You to maintain the product properly. Please note that colours of the products may vary slightly from those displayed by your computer monitor, phone or ipad.
The ‘Redki’ ® brand are collections of quality handmade jewellery and accessories that have their own unique style inspired by the beautiful world we live in. We suggest you take the following steps to best care for your ‘Redki’ ® jewellery.
What is your return policy?
Due to health reasons under no circumstances can earrings be returned unless faulty, then we have the option of repair.
Returns & Exchanges?
Due to health reasons under no circumstances can earrings be returned unless faulty, then we have the option of repair.
If your jewellery is still under warranty and you wish to return a faulty or damaged Product, Redki ® has the right to repair the product; should it not be able to be repaired we will gladly exchange the piece in accordance with the following process:
That the fault happened within the 6 month warranty i.e. invoice shows date of purchase and fault happened within 6 months from the date of purchase on the invoice.
– You must notify Redki ® by email firstname.lastname@example.org to obtain a “Return ID number”.
– You must provide a “proof of purchase” being the invoice.
– You must return the Product to Redki at 20 Edenderry Street, Manly West Qld 4179 after you obtain approval and a return ID number.
Redki ® will then repair or replace the Product.
Redki ® can only exchange faulty items for the same item in the same style, subject to availability. If You wish to exchange, please make Your request clear when requesting Your Return ID number. Please note that unfortunately, returns may not be made to a Redki ® stockist.
Refunds will only be available should an item not be repaired. Refunds can only be credited back to the credit card or via the paypal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by Redki ®, however, please allow up to 14 days from the day You return the Product for Your account to be credited. Exchanges are only possible if the item is available.
Refunds will only be given to Products purchased directly through Redki ®. Refunds and exchanges will not be given to Redki ® stock purchased from Redki ® stockists. Exchanges will only be given to Products purchased directly through Redki ® with proof of purchase.
Care for your Jewellery?
Redki ® jewellery is handmade – the metal components we use are: Mostly earring hooks and posts are nickel free; this includes: sterling silver and 14 gold filled earring hooks. Some studs are either brass or a base metal of which is rhodium plated or hard 22ct gold plated. The metal used is clearly stated in the description of the product. When sourcing our components we always purchase nickel free, however, even though all cautions are taken, we advise that traces of nickel may be found in our jewellery.
All Redki ® fashion jewellery is traditionally hand crafted and is very delicate. The metal is plated in either Rhodium plating or Gold Plating and each Swarovski Crystal is individually handset. Special care is required for your hand crafted Redki ® jewellery. Please follow our care instructions below.
- Store your jewellery in the original packaging provided to prevent and avoid scratches and dust. Pieces may be delicate so care should be taken when wearing & storing.
- Your jewellery should be the last thing that you put on when dressing and the first things to take off when undressing to protect it.
- Remove jewellery before washing hands, swimming, and/or applying products (e.g., perfume, hairspray, soap, or moisturisers, body sprays), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
- Avoid contact with water – remove when washing hands, do NOT wear in the shower.
- Avoid hard contact (i.e., knocking against objects) that can scratch or chip the crystal.
- To clean your jewellery, gently use a microfiber cloth over the crystals, beads and metal components before putting away, do NOT soak in any liquid jewellery cleaners.
- By wiping over your jewellery after each wear will increase the life of your jewellery.
- Damage m careless wear/storage (including water damage) is not the responsibility of ‘Redki ®.
Redki ® jewellery is handmade
To keep the sparkle of your beautiful swarovski crystal Redki ® jewellery use a microfibre cloth to clean your jewellery by gently wiping over after wear and placing directly into the jewellery box it came in to protect it.
All our exquisite jewellery embellishing is set by hand, therefore, each piece will vary slightly.
Please take special care of embellished pieces & refrain from getting perfume, moisturiser, body sprays or hairspray on them as this will shorten the life of your jewellery and shorten the life of the plating.
We source our leathers from all over the world to find the most suitable leather for each specific product. We highly recommend you spray your new Redki ® leather product with a quality leather protector & continue to condition it with a leather cream.
Please do not condition or moisturise metallic leather. Avoid getting moisture on any metal hard-wear, including the zips, embellishments & buckles, crystals, pearls, clasps. Our leather is intended to develop a vintage look with wear. Be aware that light colour leather marks easily, so extra care should be taken. Makeup, moisturiser will be absorbed into light coloured leather as it is an absorbent material.
All stock shown online is available immediately, if the item is out of stock you can still place the order and the item will be made to order. Those in stock will be shipped immediately, those items out of stock are made to order please allow up to 4 weeks for delivery as these are handmade for you. In the rare instance that an item is unavailable and needs to be made you will be notified first.
Shipping is by standard post usually arrives in 5-6 business days within Australia, should you require an item quicker please select express post at a cost of $16 for overnight delivery to capital cities in Australia.
Please contact us at email@example.com or make a note in the ‘comments’ section when placing your order of the date you required the item and we will be in touch with the time frame it will take to make and expected dispatch date.
What forms of payment do you take?
We accept payments payments via PayPal and AfterPay (4 easy payments).
Why should I create an account?
Creating an account enables you to manage your orders, your personal information, track your order and gift cards.
Can I order without an account?
You can choose weather you’d like to make an account or not. Having an account makes it easier to follow-up on any completed orders as well as making future orders more easy.
I forgot my password
If you’ve forgotten your password you can reset it.
Why do I have to fill out my phone number?
We use your phone number if there are any questions regarding your order. Also, your number may be used by the delivery company to reach you.
Can I change/cancel my order after I have placed it?
Once an order has been placed, we can’t edit the address you’ve entered or the items within the order. But orders can be cancelled for an hour after they are placed. If you have an Redki ® account, click “Cancel Order” on your My Orders page before placing a new one. If you don’t see a link, we have already commenced packing up your shipment so we cannot cancel or change it in any way. If you have any questions, please send us an email firstname.lastname@example.org
From time to time ‘Redki’ ® has special offers that can be applied to your order by using a promotional (coupon) code that we provide to you.
In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Coupon Code page (found after you have entered your shipping address details) and hit the “apply” button. The value of the promotion will be applied to your order automatically. Please note only one promotional code may be used per transaction
Redki ® Gift Vouchers can only be used at the Redki ® Studio or through our online store www.redki.com.au
Gift Vouchers are non-returnable, non-refundable and cannot be redeemed for cash and must be used in full at time of purchase and within the use by date.
Please note: only one gift voucher may be used per transaction
Each item is packaged in a special jewellery box with tissue paper and wrapped in bubble wrap before being shipped to you. You will find bubble wrap inside the box to protect the jewellery during postage, once you receive the jewellery this can be removed.
How long before my order ships?
All in-stock orders (both standard and expedited) are processed within 1-2 business days. Note: if you place an order on a Friday, your order may not be shipped until the following Monday.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Why can’t I have my order delivered the Same Day?
Sorry we don’t have this service, although if you live in Brisbane, we can make an arrangement for you to collect from our studio by appointment, please contact us to make arrangements via our contact us page.
What are your delivery rates / shipping costs?
Australian & New Zealand Standard Shipping Costs – $10 – Standard Parcel Post with Australia Post (no tracking)
Express Post additional $16 – delivered 1-2 business days (Australia)
International Shipping Costs – $25 – Standard International Post (no tracking)
GST and Sales Tax
Please note that GST is applied and tax calculations are based on the country specified in your shipping address
Terms of Agreement for online trading between Redki ® (ABN 61 691 447 478) (“Redki ®“) and The user of this website (“You/Your”) Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.
PLACING AN ORDER AND PAYMENT
By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website.
Payment must be made at the time of submitting the Purchase Order. Payment can be made by credit card or PayPal only. Redki ® accepts PayPal and AfterPay. You warrant that You are an authorised user of the credit card for AfterPay or PayPal account used to complete payment.
All Purchase Orders placed through this Website are subject to confirmation and acceptance by Redki ®. We will email you with confirmation of the receipt of Your Purchase Order. Redki ®may reject Your Purchase Order, and refund any payment made by You, at any time prior to dispatch.
The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by AfterPay, credit card or PayPal – your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged to your credit card or PayPal account.
Redki ® may vary prices in the event of price changes or mistakes on this Website without prior notice to You. If Redki ® requests payment for increased prices, You may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven days of the announcement of the increase.
This Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilizes data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.
Redki ® does not store or keep credit card numbers from online transactions. While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder’s authorisation, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.
Redki ® reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party. Redki ® does not permit the purchase of items for resale. Customers wishing to be a stockist of Redki ® products must contact Redki ® directly, where they will be informed of the options available to buy higher quantities. This Website is owned and operated by Redki ®. This Agreement supersedes all prior agreements
YOUR USE OF THE WEBSITE
You agree that You will use this Website in accordance with these terms and conditions and that You will not use this Website for any unlawful purpose.
You will not violate or attempt to violate the security of this Website. You will not hack into this Website, Redki ® computer systems or the computer systems of other users of this Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer.
From time to time down-time, either scheduled or unscheduled, may occur. Redki ® will work within reason to ensure the amount of down-time is limited. Redki ® will not be held liable for the consequences of any down-time.
Reproduction of part or all of the contents in any form of this Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.
Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by Redki or by other parties that have licensed their material to Redki ®. Redki ® trademarks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks in not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by Redki ®.
All rights not expressly granted are reserved.
All Redki ® designs are copyright. Redki ® prohibits the use of its designs or images for any purpose without prior written permission from Redki ®.
Redki ® reserves the right to terminate this Agreement at any time. Redki ® shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement.
If the Product has not been delivered to You prior to any termination of this Agreement by Redki ®, Redki ® will refund to You any payment You have made prior to termination.
“Agreement” means the terms and conditions that apply to the use of this Website which may be amended from time to time.
“ Redki ®” means Redki ® (ABN 61 691 447 478).
“Product/s” means the product that is specified on the Purchase Order as the product You wish to purchase pursuant to the Agreement.
“Purchase Order” means the online purchase order form to be completed by You in relation to Your purchase of the product.
“Website” means internet website with the URL www.redki.com.au and associated websites.
“Online Boutique” means the shopping cart area of www.redki.com.au
“You” means the user of the Website (and “Your” has the corresponding meaning).
Thank you for shopping at Redki ®. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you and how we use this information.
Personal information you provide to us while creating or updating an account and at checkout (i.e.: name, address, telephone number, email address, billing address, shipping address) is maintained in private files on our secure web server and on our internal systems. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience. Except where otherwise legally appropriate we will treat your personal details as private.
Orders placed on our site are encrypted using *SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enable browser. Most browsers, version 3.x and later support SSL.
If you still have any concerns about ordering electronically, feel free to call us and place your order over the phone. Make sure to have the style and colour ready for each item you wish to order.
*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
*Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will NEVER ask for sensitive information via email. Terms of Agreement for online trading between Redki ® (ABN 61 691 447 478) (“Redki ®”) and The user of this website (“You/Your”) Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.
VIP email list
We offer those who sign-up for our VIP Email List advanced notice of sales, new collections, launches and other Redki ® news. The email addresses we collect are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to be removed from our email list you can do so by unsubscribing at the bottom of the emails sent to you.
Redki ® may periodically update this privacy and security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By using this website you agree to accept any changes made to this policy. The Redki ® privacy & security policy only addresses the use and disclosure of information we collect from you on this website.
We abide by the European Data Laws: General Data Protection Regulation (“GDPR”), for more information go here.
Please contact us directly with any questions about this policy email@example.com