All stock shown online is available immediately, if the item is out of stock you can still place the order and the item will be made to order. Those in stock will be shipped within 2-3 business days. Should an item be out of stock, this will be noted on the website, those items out of stock are made to order, please allow up to 4 weeks for delivery as these are handmade for you. In the rare instance that an item is unavailable and needs to be made you will be notified first.
A few items are made to order and these are noted in the description and 4 weeks is required, should you require these more urgently please contact us to discuss progressing these quicker with an additional $100 ‘urgent fee’.
Shipping is by standard post usually arrives in 5-6 business days within Australia, should you require an item quicker please select express post at a cost of $16 for overnight delivery to capital cities in Australia.
Please contact us at firstname.lastname@example.org or make a note in the ‘comments’ section when placing your order of the date you required the item and we will be in touch with the time frame it will take to make and expected dispatch date.
What forms of payment do you take?
We accept payments payments via PayPal and AfterPay (4 easy payments).
Each item is packaged in a lovely white box with tissue paper and wrapped in securely before being shipped to you. You will find tissue paper inside the box to protect the jewellery during postage, once you receive the jewellery this can be removed.
How long before my order ships?
All in-stock orders (both standard and expedited) are processed within 2-3 business days. Note: if you place orders placed on a Friday will be shipped the following Monday.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Why can’t I have my order delivered the Same Day?
Sorry we don’t have this service, although if you live in Brisbane, we can make an arrangement for you to collect from our studio by appointment, please contact us to make arrangements via our contact us page.
What are your delivery rates / shipping costs?
Australian Orders up to $149 – Standard Tracked Parcel Post with Australia Post (approximately 5 business days) – $10
Australian Orders over $150 – Standard Tracked Parcel Post with Australia Post (approximately 5 business days) – Free Shipping
Express Post Tracked – delivered 1-2 business days (Australia) additional at your expense for express shipping $16
International Shipping Costs – $25 – Standard International Post (tracking)
GST and Sales Tax
Please note that GST is applied and tax calculations are based on the country specified in your shipping address